Terms of Service

Registered in Company register under number Registration number, VAT identification number VAT number (“we”, “us”). General enquiries: contact@ address.

The service is offered to businesses only. By registering you confirm you are acting in the course of a trade, business, craft or profession, and not as a consumer.

InvoiceEU lets you create invoices, validate them against European e-invoicing standards, and export them as XML and PDF. Depending on the country and the buyer, it detects and applies standards including Peppol BIS 3.0, UBL 2.1, CII, Factur-X, XRechnung, KSeF, myDATA and the Ukrainian tax invoice format. Where you have configured a Peppol access point, it can also transmit invoices over that network.

We may add, change or withdraw features. Where a change materially reduces what you have paid for, we will tell you in advance and you may cancel under section 5.

You are responsible for the accuracy of the details you register, for keeping your credentials secret, and for everything done through your account. Tell us promptly at contact@ address if you believe it has been compromised.

You may invite colleagues up to the seat limit of your plan. You remain responsible for what they do, and for removing access when someone leaves.

New organizations receive a free trial of the length shown at sign-up. A payment method is collected when the trial begins; nothing is charged until it ends. If no valid payment method is on file when the trial ends, the subscription is cancelled rather than charged.

Subscriptions renew automatically for the interval you chose — monthly or annually — until cancelled. Prices are shown exclusive of VAT unless stated otherwise; VAT is applied at checkout according to your location and VAT status. Payment is handled by Stripe; we never receive your card number.

Plans carry usage limits, such as invoices per month and number of users. Reaching a limit restricts the creation of new documents; it never removes access to documents you have already created.

If a payment fails we will retry and notify you. Persistent non-payment may lead to suspension of new document creation, but you will retain read and export access to your existing data for at least 30 days so you can retrieve it.

You may cancel at any time from the billing settings. Cancellation takes effect at the end of the paid period; you keep access until then. We do not refund part-used periods, except where the law requires it or where we have failed to provide the service.

Because you contract as a business rather than a consumer, the statutory 14-day withdrawal right for distance contracts does not apply.

We may terminate or suspend your account for a serious or repeated breach of these terms, for non-payment, or where required by law. Except in cases of abuse, we will give notice and a reasonable opportunity to export your data.

You must not:

• use the service to create false, fraudulent or misleading invoices;
• use it to process data you have no lawful basis to process;
• attempt to access another customer’s data, or probe, scan or test the security of the service without our written permission;
• interfere with the service’s operation, circumvent usage limits, or automate access in a way that degrades it for others;
• resell or redistribute the service without a written agreement;
• upload malicious code, or content that is unlawful in the jurisdictions involved.

Responsible security research is welcome. Report findings to contact@ address before disclosing them.

Your data remains yours. We claim no ownership of the invoices, clients, products or documents you create, and we use them only to provide the service and as described in the Privacy Policy.

You grant us the limited licence needed to host, process, transmit and display that content so the service can function — for example, rendering an invoice to PDF or transmitting it over Peppol at your instruction.

The software, design and documentation of the service remain ours. Nothing here transfers any intellectual property in it to you.

This is the section to read carefully, because it describes a limit that a compliance product is often assumed not to have.

The service applies the e-invoicing rules as we understand them, validates your invoices against published standards, and reports what it finds. It does not constitute legal, tax or accounting advice, and using it does not by itself make you compliant with any obligation.

Tax rules, mandate dates and format specifications change, sometimes at short notice and sometimes retroactively. A validation result reflects the rules as implemented at that moment, not a guarantee that a tax authority will accept the document. You remain responsible for the accuracy of what you invoice, for the VAT you charge, for your filing obligations, and for retaining records for the period your own law requires.

We recommend having your first invoices for each country reviewed by an accountant or tax adviser in that country.

We aim for high availability but do not promise uninterrupted service. Maintenance, third-party outages and events outside our control can interrupt it. Where we publish a specific service level for a plan, that document governs; otherwise the service is provided on a reasonable-efforts basis.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, our total liability arising out of or in connection with these terms in any twelve-month period is limited to the amount you paid us for the service in that period. We are not liable for loss of profit, loss of business, loss of goodwill, or for any tax, interest or penalty imposed on you by an authority.

Since the service is supplied to businesses, no consumer guarantees apply. Except as expressly stated, the service is provided without warranties of any kind, including implied warranties of merchantability or fitness for a particular purpose.

We may amend these terms. Material changes will be notified by email at least 30 days before they take effect. Continuing to use the service after that date means you accept them; if you do not, cancel before the date and you will not be charged for the next period.

These terms are governed by Governing law, and the courts of Court jurisdiction have exclusive jurisdiction over any dispute.

If any provision is found unenforceable, the rest remains in force. Our failure to enforce a provision is not a waiver of it.